Privacy Policy

Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or our accommodation services.

1. Identification of the Data Controller

Alcaidaria Vista – Alojamento Local
RNAL: 171208/AL
Localização: Rua 1º de Dezembro, nº7, 2435-582 Pêras Ruivas, Portugal
Email: info@alcaidariavista.com
Telefone: +351 969 891 303 (cost may apply)
We are responsible for processing your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Personal Data We Collect

We may collect the following data:

• Data provided directly by the guest
  -Full name
  -Identification document (legal requirement by SEF)
  -Date of birth
  -Nationality
  -Contact details (email and phone number)
  -Address
  -Payment details (we never store complete credit card information)
• Data collected automatically on the website
  -IP address
  -Browsing data
  -Cookies (see Section 8)
• Data received through booking platforms

3. Purposes of Data Processing

We use your data to:

• Manage reservations and provide the contracted service
• Issue invoices and comply with legal obligations
• Comply with legal obligations to communicate with SEF (Foreigners and Borders Service)
• Communicate with you before, during, and after your stay
• Improve the functioning of the website
• Send information related to your stay or specific requests

4. Legal Basis for Processing

Your data is processed based on:

• Execution of contract – reservation and provision of accommodation
• Compliance with legal obligation – communication of data to SEF
• Legitimate interest – ensuring security, improving services
• Consent – for marketing communications (where applicable)

5. Data Sharing

Your data may only be shared with:

• SEF, as required by Portuguese law
• Financial entities for payment processing
• Accountant, for tax compliance
• We never sell or transfer data to third parties for commercial purposes.

6. Data Retention

We only keep your data for as long as necessary:

• Billing data: 10 years (legal requirement)
• Data communicated to SEF: in accordance with the applicable legal deadline
• Contact details: until the end of the contractual relationship or until you withdraw your consent

7. Data Security

We take technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

8. Cookies

Our website may use cookies to:

• Improve performance and browsing experience
• Analyze trafic metrics
• Save user preferences

9. Data Subject Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion of data (“right to be forgotten”)
• Limit or object to processing
• Request data portability
• Withdraw consent where applicable

10. Changes to this Policy

We may update this Privacy Policy whenever necessary. The most recent version will always be available on the website.